HDFC Bank MobileBanking

I'm saying this because, like many others, I also have a salary account with this bank. First, HDFC will show you benefits of opening a salary account with them, blah blah blah, after 90 days... it's been 9 months and I haven't gotten anything. On top of that, they add some charge or the other, cutting into my money, and if you try calling them, you can't even get through to customer care. Feels like they're deliberately not connecting you. Their server is under maintenance like 10 days a week. Their app is worse than IRCTC, and the maintenance is a nightmare. If you try logging in via browser, either it won't let you log in or it'll show 'last login was active' and no matter what you do, it'll keep hassling you. This is the worst bank, most pathetic. First, they show attractive offers, and once you're hooked, they'll make you cry. You can do limited things in their app. Don't know what they were thinking while making the app. Now I'm thinking of shifting my salary account to another bank. So if anyone's thinking of opening a salary account with this useless bank for the offers, don't. You'll save yourself the trouble later. I'm closing my account and shifting. If you've already opened one, remember my words, you'll save yourself later. I've told you the problems I've faced. Do what you want. My job was to tell the truth.

The app is one of the most buggiest banking apps I’ve come across. From auto-resetting passwords, auto logging off, to terrible UI decisions, it’s designed to make customer’s life difficult. Despite it, I’ve been managing to use it somehow and usually when I open the app, I’m asking for the password with my customer ID already keyed in. Today, I opened the app and it asked me to accept T&C. I scrolled down and then pressed the tick to accept terms, yet it kept asking me to accept terms first which didn’t make sense. In the end, I found a hyperlink within the terms which needs to be clicked to visit a website with another set of terms and conditions, return back to the app and then tick the terms for it to work. This is a prime example of how NOT to build UI. This is designed to make customer’s life difficult ag every step. On accepting terms, it is asking me to register my device for extra security. I keyed in my customer ID and phone number and I’m presented with some error to visit my profile page and select login methods—except I’m currently in logged out state so I cannot visit this profile page. So now, no matter what I do, I cannot login. It’s just a garbage app. Hope the reverted back to the previous version which atleast worked.

I would like to tell you that certain features don’t work properly , like when you open FD in deposits and check interest rate then app immediately crashes and it close down , then when you open it again you have to re-enter your password , but due to some technical fault the earlier session was still active so you have to wait . There are bugs in many features. Hope to see update and get more user friendly application with extra layer of security . Sir please provide a simple section in which user can check his/her points earned and that data should be update frequently as per transaction. Its like if you made certain amount of transactions than for that transaction it show cashback or reward point if person is eligible . There should be transparency for the users , so he or she can check up rewards point and cashback regularly. Hoping to see modifications in your app and transparency for users .