HANSATON stream remote

Have spent hours trying to get this very simplistic app working. Sometimes it recognizes my hearing aids, but mostly not. When it does recognize them, it forgets them when I put my iPhone asleep. It does so little that it is really not worth the frustration

I have the iPhone X s Max and it’s not an old phone. It will not pair with the Clara hearing aids that I just purchased. I tried all day long and even called support the next day and they could not figure it out either. So I guess I just can’t use this app at all. Also the other app for my remote will not pair. Same exact problem. I have the uStream remote and have no way of using either of these apps. I do like the hearing aids, but I’d love to have the extra control options that suppose to come with these two apps that I absolutely cannot use. For that I give my lowest rating allowed.