Hancock Whitney

Since becoming a member of Hancock Whitney I have yet to have any issues, this is one of my favorite banks I have ever been with. My only issue that I have found is that this app does not have a lock feature to lock and unlock our cards. I have just had my card stolen and I feel like if the app had a feature for the card owner to lock the card then I could have prevented someone from making a fraudulent transaction on my credit card. This also would have saved the bank the trouble of opening an investigation to dispute the transaction. Hopefully somebody with the app sees this review and can possibly get us a new feature added to let card owners lock their cards in case they lose it, and possibly save them from having somebody spend money off of their card before they have a chance to call it to replace it.

I don’t know how anyone can give this app a good rating. Transferring money never seems to work. And you can’t tell if the transfer has gone through so you don’t know whether to try again or what!! There have been times when I thought it didn’t work and I ended up transferring more money than I meant to. Other times I thought it worked but finally gave up and wrote a check because no money was transferred. The only way to look at transactions over a month old is to look at the pdf statements. The app only shows transactions for the current month. That’s very inconvenient. I don’t think Hancock Whitney is a bad bank but their app and website really are the worst. I decided to try the website since I was having so much trouble with the app - what a joke. However, at least the website told me the transfer didn’t go through and to try again later - yeah right, like it’s going to work later!!

I currently have the newest software IOS 14 from Apple and I have not been able to use my banking app for nearly 3 weeks because of it. Every time I tap on the banking app it tells me that my device does not meet the minimum security requirements for the application. I have never had problems until now. Now it won’t it let me log on the website using safari either because it thinks I am a fraudulent person when I am entering all the correct information in. It locked my account because of it. Can you please update or fix this issue because I would like to see my balance and my transactions?