Outdoorsy Host - Rent your RV

Overall, I enjoy using the app. It’s convenient for managing my rentals in one place and can be easily navigated. Having said that, some of the features that have been easier to access in the past, are now harder to find with recent updates. For example, navigating to the rental documents like insurance can be hard to find, and I don’t like how the trip start is linked to whatever you set up for the listing; not everyone can pick up at the same time and I like having the flexibility to start the trip at a time the client and I agree to. Additionally, I have a website to provide my clients with a reference of the systems on the van, with links to ‘how to’ videos, but I can’t link the URL in the message app; I have to tell them to google it. It’s not a great way to convey information that’s easily accessible to the client. The confusing part is, there have been times in the past where I’ve been able to paste the website, and other times when I haven’t, pick a plot line already. Anyway, I know there are probably good reasons for the latest updates, but overall I feel like the app is less flexible than it has been in the past.

Created my account, made a listing of our RV, linked bank info for payment, spent about 2 hours creating and setting up everything and it was good to go. Go to sleep, wake up to check it and my account password is wrong, can’t reset the password as it says I’m not authorized to do so, and it says my account doesn’t exist now. Be aware, not a smooth application on the iOS platform. Crashes a lot as well. Edited Review: Apparently my account was under review by their Safety and Trust Team, of which I had no idea was taking place as I never received any notification of why my account was disabled. This was why, and now the issue is resolved but I’m still leaving it at 3 stars from 2 as the communication needs to improve drastically if something like this is to occur so the owner / customers are informed and not left guessing in the dark. Please communicate better, maybe later I’ll update this review if things improve if I ever need help in the future.

We are 3 months into our first “rental” business. We are fortunate enough to live at “A Denstination” on the SW WA coast. Instead of our rig sitting 11-1/2 months out of the year...why not? I find Outdoorsy to be an extremely easy app/interface to use. I like the fact that I can use Insta-book and they will vet all my renters, keep in mind, no one is pulling our rig, just us. They provide the insurance and collect all the fees. I couldn’t believe after our first rental, we picked up on Sunday and Monday morning the money was in our account. We are now booked through Labor Day. So now the negative, and I am hopeful that the they are just so busy and the issues will all be resolved. There is zero communication, I have had several “glitches”, which I have tried to communicate to Outdoorsy, with absolutely no response! Although the issues, which are money related, so far have just “worked out”, which is all well and good, but should be addressed to the owner as to what happens. 4different issues with emails, phone messages and trying live chat, which isn’t live. I have heard from others to call in the middle of the night! Better ramp up this customer service issue, and the money mistake issues!