Great Southern Mobile

so the app is overall pretty nice but i have two big issues. 1. no where to freeze a card- i lost my card one evening and had to wait till the next morning before i could freeze it because i had to call and the call support people were only available for certain hours. anyone could’ve spend any money on my card in that time, so the app defiantly needs a freeze card option. 2. a running balance needs to be displayed after each transaction in the app, showing the total you had in your account after each transaction or deposit was made. i say this because i keep my own account of all my money on a spreadsheet and it would be helpful to know when my calculations are off or if the apps calculations are off and why im missing $65. this is most frustrating to me because i don’t see any transactions on the app of $65 and i’ve checked my own calculations over and over again and it looks like the bank could’ve taken $65 dollars and said “no one will notice”. i doubt this is true as it is a very well known and trusted bank but im just saying that’s what it looks like.

Aesthetically, the new app is a great upgrade from the old. However, I am seriously disappointed in the removal of the debit on / off feature, as well as the updates to the transaction notifications. This provides limited options when needing to secure our accounts outside of business hours. The new app will allow you to configure transaction alerts to be sent, but these notifications provide no value adding information other than the fact a transaction happened and its dollar value. Previously, we had notifications that would say who the transaction was with. Inevitably allowing for faster reaction times if in the event we did not recognize a charge. With the new notifications you would need to open the app each time. Along with this, all of the alerts are mixed in with the messages now, which cause the user to have to dig through the messages to find a reply from the GSB support team. Overall these updates diminish the user experience. I am hoping updates come soon to either restore or optimize these previous features, which essentially were not broken. Otherwise, we may consider working more heavily with our other banking services which offer features such as these.

I like the new app and the functionality but miss the amount of information provided from the previous version in notifications and the account summary being available as soon as the app opened. Notifications when the transaction occurs is nice but they are delayed and the old version at least gave me an idea of where the transaction happened. Now I got an entire days worth of notification all at once with no idea where the cards was used and causes a bit of stress the old app eased.