Gozilla - Delivery App

I kept using the app, it worked good for some time but they tried to scam me for $15. I paid for the order by whish, the app kicked me out and when i reopened the app, the order didnt go through. I had to sit there without eating dinner. And another time i ordered and i waited for 40 minutes. When i reopened the app the order was still pending, i called the food shop, they said that they never received an order from gozilla. When i contacted gozilla about that, they kept making excuses and not taking the blame for what happened. Wouldn’t recommend the app to anyone.

I’m not writing this out of hatred, but purely out of repeated experience. This isn’t the first time this has happened with this app, but this time was the worst yet. My order took nearly 3 hours to arrive. For the first 2 hours, no driver was even assigned. When a driver finally got to the restaurant, the food still wasn’t ready because the app had never placed the order with them in the first place — yet they had already taken my money. Throughout this ordeal, I sent multiple messages and even called several times. My messages were seen but ignored for a long time. Support finally responded with a generic apology, blaming “high order volume” or “technical issues,” but no real effort was made to fix the situation in a timely manner. This level of service is diabolical — taking payment, failing to place the order, ignoring the customer for hours, and then making me wait while the food is prepared from scratch after the driver arrived. Offering a free delivery voucher does not erase the fact that customers are left hungry, frustrated, and unheard. If you value your time, money, and basic respect as a customer, I cannot recommend this app.

Hello The app is great and very helpful but I’ve been facing an issue lately my home page takes forever to load. how can i fix it ?