Gopuff Driver

I worked for gopuff 2 months and here is what can i say about this company: 1: Their customer support is absolutely pointless and terrible. i had problems with the orders and every time when i was going to cancel them (because someone else picked it up, not because I didn’t want them) i had to text to the customer support agent in online chat and then they sent you to the other support through the call (but anyway at first you have to text them first) and there you also should wait until they decide CAN you cancel this or NOT 2: They pay you approximately 3$ for one delivery and if you get 3 or 4 deliveries, they pay you somewhere around 4-5$ (base pay) 4-5$ FOR 3-4 ADDRESSES, ARE YOU SERIOUS?! 3: I worked in Los Angeles and sometimes i delivered orders to Beverly Hills or somewhere to the mountains and everytime I lost my internet connection, so I took a picture and drove to area where i got connected and then marked orders “delivered” and they just deactivated my account, I wrote them and explained my situation, they just ignored me (it happened a few times) My stats is: Acceptance rate 100% Delivered on time 98.8% Completion rate 100% And 0% issues with the orders So they just deactivated me for absolutely no reason, I promise guys i will write the same review in each service where i can find you And I’m going to discuss it with my lawyer TERRIBLE COMPANY, DONT TRY TO WORK WITH THEM GUYS, DONT WASTE YOUR TIME!!!!

I decided to try GoPuff out and they were running a promotion where if I completed 7 orders I would get $150 within the dates listed. There were no times listed but I was consistently checking the app while I was working and saw the mission was active in my list. While on my last delivery the mission got marked as incomplete. I chatted with support right away, they told me they would bring it to the higher up team as they see I completed my end, and that that team was still working and would contact me shortly. They never contacted me. Next day I contacted them again to be told the same thing. Third day I contacted them they told me I have to fill out an online form and that it would be resolved through email. I did what was told of me and provided screenshots of the mission in my history, my completed orders for that day, and all information. No response. I sent another email and they finally got back to me saying I did everything but the mission ended 6am that day. The mission was active until my last delivery in the app. The warehouse is not even open that early and those times were not listed in the mission. I responded and I sent them all the proof once again. Sent them follow up email. It has been a few weeks now and they responded today that I did not opt in to the mission(even though it’s still in my history). Awful app and employee care.

It’s very disheartening to see people come on here and talk about GoPuff as a company and not their app. I’ve started gopuffing around the time the app was introduced. I’ve gopuffed many different warehouses and cities. I have had problems with managers at the warehouse and delivery drivers but never GoPuff as a company. I started working for them when I was 7 months pregnant as a 3rd job and they made my life so much easier that I could quit my other two jobs. I started in December 2021! I made $900 my first week. They set the bar very high and ofc that was my best week ever because it was Christmas. The app had its issues because it was still in beta. It wasn’t even in the App Store yet. A few years later after I had to take maternity leave for 6 months due to birthing complications. GoPuff changed so much. Their app continues to get better and better. It’s so much easier to operate the app now and to get the most out of GoPuff. I’m averaging $30 an hour. I live in a town where there are 3 colleges and I almost always get a tip over $3. GoPuff just keeps getting better and better. Thank you! Can’t wait to see where you guys are heading!