GoMechanic - Car Services App

If you would want to sit back, relax and let the professional decide on what's best for your car then Go Mechanic is highly recommended. From car pick up till delivery I was informed of the progress and what additional repairs and work was required. The garage technician also kept in touch with me on the progress and what is happening currently and what's pending in terms of work. The garage team requested me to make the payment directly instead of the app as they were telling me that there is close to one month waiting period to get their payments and they'll have to keep their vendors waiting. A suggestion from me is to either speed up their payments or come up with a strict policy so that customers are not affected. Reason is if I had to pay through the app I was entitled to a 10% discount on ICICI cards but since the garage team asked me to make the payment directly couldn't benefit from this offer by which I could have saved close to 1200rs. At the end of the day even though there is a high level of convenience, if there's an issue or compromise on payment then all of it is wiped away. Hope this can be streamlined.

Generally, I don't give low rating. But this has been a HARROWING experience and Mental TRAUMA for me. GoMechanic sent my Honda City to here for rubbing and polishing 9 days ago. Before pickup photos it shows clearly there were no scratches. My car was very clean if anyone sees the photos will understand what I am talking about. GoMechanic ESTIMATE document did not have any mention of scratches. Also, note car pickup guy was trying to sell expensive package which I did not agree. I told him I will do after couple of months since service is due next month. I have taken the photos of the odometer and I have dashcam which has recording of picking up from the gate to basement after the delivery. I just went to get some water to my home. After coming back within 5 minutes I was just checking the tyre areas how much cleaning was done I found there are scratches on top of wheel area on ALL FOUR sides and I reported to GoMechanic with all the photos and videos. But as usual they were in denial everytime, giving all sorts of reasons to avoid. Parking was done immediately after delivery in my Basement parking area where no children plays. After numerous calls and follow ups GoMechanic agreed to 50:50 cost sharing basis after 7 days. I've asked GoMechanic to share the cost details and entire details of painting. I called up multiple times after that but as usual they have not called and no intention to solve and completely taken me for granted. This is absolutely unethical, unprofessional and fraudulent attitude.

Was thinking of serving my car since last month but wasn’t getting time out of my busy schedule. Today I got time , I booked service through GoMechanic. Firstly I was in doubt but once I reached their assigned Baba Motors service station(Vikaspuri)for servicing my car, I was very happy to see the kind of service they were providing to the customers before my car was taken inside. When they started serving my car I saw their honesty and dedication to their work, all employees working their are experts in their respective jobs particularly (Salman). Washing team was awesome they will make your vehicle shine like new (inside out). Best thing out there is full time GoMechanic service buddy(Manish). Manish is a very polite and professional person who ensures that your vehicle is serviced properly with exact service you booked. Not only this he will get your vehicle checked properly and tell you all the necessary repairs or part replacements required to be done in your vehicle & leaves upto owner whether to be done or not after giving required estimate. Let me tell you one last thing, you will find a great service experience at very cheaper cost with 100% satisfaction with GoMechanic. Today I was able to earn GoMechanic trust