Gexa Energy

I joined Gexa when I purchased my home in 2020 in the Houston, TX area. I had no idea about energy usage and cost, to compare rates, but I was able to speak with several representatives to get an understanding to lock-in and sign up for three years. I like the app and how you track your usage. They have Excellent Customer Service. If the price is right I’ll sign up for three more years.

The prices listed online attracted me, but when I switched to this power company, my electric bill doubled in the first month, and I think that may be why I haven't had a chance to get the points yet. By the second month, the electricity bill had increased significantly. I had to call the customer service of this electric company and ask for a change of plan. The customer service was very nice and said they would call me back when the verification was clear. I never received this so-called phone call. I even answered every call, including countless spam calls. In the end, I decided to switch to another power company immediately before the two-year contract ended, and I paid a $295 cancellation fee. I didn't want to be troublesome, I hope this matter is over. However, thinking that there are other customers who may have my experience, after more than two months, I still made up my mind to take the time to share my experience, hoping that people who are considering this power company will deal with it carefully.

All kidding aside my elderly parents have GEXA Energy. My mom asked to review their bill and new plan GEXA offered and upon reviewing and interviewing GEXA rep it was great!!! I’ve never experienced such well mannered and patient customer service plus they know what they’re doing with the old bait n switch deception many energy companies use like your just so confused you settle n move on. GEXA people help !! And all is understood by conversation end. My parents have their fixed billing with up to 5k kilowatts per month allowance for $184 and they could have the smart thermostat but my mom is concerned big brother will turn off her AC lol well they are super happy and so am I as I switched too GEXA after such a wonderful experience helping my mom and so happy to say it is the best thing I’ve done for energy choices I've experienced. Go GEXA !!