FreeUp: Sell & Buy Clothes

The thought behind this app is really good that it can help us declutter. I have been using this app for quite some time now because I thought some day they will improve but I’m so disappointed. They do not have a customer support system at all! If you have any queries or issues you have to raise a ticket and wait for atleast a week to get it resolved, only to get some stupid reply without any investigation or talking to you to know the actual issue. They will deduct money and coins without any proper justification. I tried contacting them via mail or social media or call, first of all they do not have a calling service and even mails do not entertain your issues. Then comes social media, where you can chat and ask your queries and the people sitting there are so unskilled, they do not understand basic maths and lack basic analytical skills and you’re just hanging there trying to make them understand your issue but it feels like talking to a wall. Extremely frustrating and pathetic experience, really wouldn’t recommend this at all. If you can’t provide basic customer support to your customers, you better stop running an app.

Worst app ever i won’t be selling my clothes here anymore it is very hectic to sell things online first of all initially you have to start selling in coins then to earn it in cash you will have to make a bid this was not mentioned in any of the apps my suggestion is to give the clothes to the needy instead of selling it on this platform. Plus i even tried to buy stuff here through coins and whichever stuff i tried to buy it got cancelled within two days what am i supposed to do with the coins now tried ordering earings birthday banners and what not still my orders got cancelled plus to sell things you need to have a print of the shipping guide and whenever i tried to set the pick up date according to my convince it did the show to option for direct shipping labels it feels such a waste now that i have sold my items. Please don’t sell tops shirts for less price and even if the offer is less don’t sell you’ll regret later on for selling it at a cheap price than what you gor it for. Plus the pickup dates were unusual the delivery guy would call anytime to pick up the parcel which was hectic for since i an a student and i travel by train and bus i cannot reach home early just to give the parcels. Over all this apps feels like a waste now the coin system is so confusing that you end up selling for such cheap price and the coins are of no use now since everyone just cancels my order if i have to buy anything the delivery charges for them is also separate 🙄

Hi , I’m really great full because of this app in today’s life we have so many thing which are just lay down in front of us which have no use or used but it’s not mean that was waste it can be used by someone I did the same as a new user they give me services on time timely reply on customer support even pickup the order in estimated time but now I sell 2-3 product on this app they show real faces not replying on time I loose 2 order because of waiting 10days and last it cancel I packed the order I rescheduled my day because of pickup timing or call but delivery agent not come they have not given customer care number agent number even agent call me 2 time but hr make me fool to will come that day that time blah blah soo overall they think buyer and receiver have no jobs because we need available all the time for them