Free2move | Car Share & Rental

I want everyone to see this BAD review. It was a lot better when it was car2go, it hasn’t been a month yet and I hate it. Car2go would include your total trip price plus $1 extra for their trip fee and then your taxes. If you made a complaint even in the app they would adjust the credit. With Sharenow, packages up to 1 day or longer charge for the trips included price, PLUS EXTRA (0.19) for miles, taxes and fees. They do not respond to your app reviews or adjust your account, you literally have to call in or send a direct email to be heard. Most cars I get are dirty, brakes are loose, or the engine is Rocky. The Mercedes are a bit better than the standard fleet cars, but are still dirty when you get them. Cleaning up after other people every time cuts into the time you have to enjoy the car. These car sharing companies come into big city and think of how to profit off of the people in the biggest way possible. I’ve spent thousands with this company and come to the realization that it’s just cheaper for me to purchase my own car. I also requested a refund for extra charges before, I was told I would receive about $13 for the refund and my account literally reflected $2 for a refund. I didn’t even argue anymore. The price for a car note, insurance, gas, and parking would still come out cheaper than Scam now.

I recently had my debit card replaced due to fraud. After I receive the new one I forgot to update it on the service and used a car and was charging $9.60, after the system told me that I had an outstanding balance on the account I updated my debit card on the app thinking that it would instantly take the $9.60 out of my account like most services do these days. No it did not I was required to call customer service and have them submit the issue to their billing department and take an extra 2 to 3 business days to have it resolved. This is the very inconvenient way of taking care of your customers, This needs to be updated so that the application does everything and I don’t have to call customer service to have this type of issue resolved like this. If I update my card on your app it needs to take the money that is owed off of said card instantly. I will not be giving any more stars than one star until this issue is re-programmed and updated.

Rented a car with them one time in Seattle. Prolly will never again. I get in the car and it's super dirty, but I think that it's fine because at least the car works. Immediately after driving for 2 blocks, I get a low tire pressure warning. I call their customer service and they suggest we swap out the car for another one. So they give me the address of the nearest car and ask me to call again to perform the swap when I get there. I get there and instead of just transferring my current rental to the new car they end my current trip and have me start a new trip on the second car. This charges my credit card twice. I even lost my $10 off your first rental promotion because of this double charge. They then promise that within 2-3 business days I will receive an email from their member services department after they process a refund for my first car with the low tire pressure. By the way, the second car was even dirtier than the first car and had a really weird smell in it. Straight up, there was a pile of dirt in the back seat: like someone spilled a pot of soil back there or something. Two weeks later, and I still have received no refund on the double charge, no update from member services and when I call their customer service line they just tell me to wait longer and offer no additional escalation options. I had to dispute the charge with my credit card company just to get the initial charge removed. It's nice to be able to access a car quickly but their execution is horrible to the point that I likely won't rent from them again.