Flagstar Mobile Banking

This bank is a great bank. The only problem I have is that the app takes forever to turn on and off your card when making purchases and frequently crashes if you can improve the app where you can easily access it like they do on say Cash App or Chime or you are able to turn your card on and off more quickly. This would be a fantastic app.

So the app barely works. It glitches way too often which is why I gave the app a rating of 2 stars. It freezes on certain functions. It keeps loading when I tap on the card function at the bottom menu. I had to set up Face ID twice cuz apparently it didn’t save my preference the last time. Stuff like that just isn’t working smoothly as you would hope a banking app would at this point. If you really need to get banking info on the go well it does that sometimes, I guess (if it doesn’t freeze on you) but I would use the website login instead to get stuff done until their IT gets the app going way better. And also the fact that you can’t get any of the loan info from Flagstar on this “new and improved” app is ridiculous. I should be able to go to one app for this bank and get mobile access to ALL accounts in one place. So yeah, ummm the mailed notice about this app being an “enhanced online banking and mobile app” is a straight up lie or this bank needs to sit down with their IT leadership and get real with them cuz it’s embarrassing.

When I click to see Statement it shows Loading and the screen flashes annoyingly as if you're in a disco! Then you can see pdf but nowhere does it show a way to Print or even download. The latest update did not help at all. Update: I called to see if someone in the bank could help... first you have to press 1 to get a callback because no one is available. Next you wait and speak to someone who has lousy headphones that you can barely hear but they can't help. You get transferred to someone else who has no idea how an iPad app works. You hang up and after much searching, find a download command. Press download and minutes later it still shows Loading but it's taking forever and quite possibly will never happen, so you give up. FYI, a glitch in their system sent me 5 emails saying my statement (for one account) is ready. Months later and app still does nothing but show Loading if I try to see statement.