Figure Markets: Earn & Borrow

Love the functionality of rwa and directly investing in these loans with stable coins. The issues I’ve had are two: first pending transactions are occurring but there’s no real time alert saying transaction of X is done. If real time can’t happen due to data gaps or activation (martech) understood but would be a bonus. Bigger issue is more the portfolio level performance view across my equity and pending and stable coin assets. I think you’re missing a huge opportunity to be a better fidelity with financial advice and customer performance insights as to how best leverage your vehicles.

During a rapid decline in Bitcoin and Ethereum prices, I urgently needed to manage multiple loans to avoid liquidation. I called support roughly four times a day for nearly a week, asking about different ways to pay down or pay off my loans. The options I requested weren’t available, and I had to wait for an app fix before I could pay using USDC. I chose USDC specifically because I needed to pay off loans quickly, release the collateral, and use it to cover other loans before liquidation — these were not small positions. I’ve invested over half a million dollars in their products. I was told that paying off a loan via USDC would release collateral instantly, similar to how a standard payment works. That was not the case. It took nearly four days. In a rapidly falling market, four days is critical. I needed that collateral to pay off another loan, and the delay put everything at risk. A crypto lending company that can’t facilitate fast liquidity management puts its customers in serious jeopardy. This was easily the most stressful financial situation I’ve experienced in decades. If I hadn’t called repeatedly and escalated to a manager, I likely would have been liquidated and lost hundreds of thousands of dollars. One star for the reasons above.

Very easy to use and navigate, just wish there were more options for crypto, also maybe adding staking crypto like profiting off certain crypto like polkadot or bitcoin percentage for a month up to 3.