Elan Credit Card

I downloaded the app a few weeks ago when I received my new credit card. I really like the app and how it's all set up and easy to navigate. It's incredible all the things I can do from this app with my card. This app can assist you with any and everything, so you would not have to call customer service everything at the touch of a button. But if you need to talk to customer service it's A+. I had to call when I first got my card to add it to my mobile wallet. The customer service is in AMERICA, and that is just plain awesome! I spoke with an amiable lady who provided quick and friendly service. My experience with the app and Elan has been the best. I've seen the other comments and review rating I can assure you the bugs/glitches have been fix cause I have had no issues. Thanks, Elan, for the great app and service. I look forward to doing business with you!

This app USED TO BE GREAT but the last two or so years have been extremely frustrating trying to use it! Whoever is in the software division needs immediate replacement! This app is HORRIBLE! After accessing your account once and going out of the app, once you go back in again it shows only a white screen. So you have to power off your phone in order to access your account again. EXTREMELY ANNOYING!! Then here lately it’s been asking to add an “authorized user”. I don’t want anyone else being able to access my account so stop asking me! Then, when you answer either “later” or even “add authorized user” to try and get past that screen it just sits there doing nothing but frustrating loyal, dedicated customers who will likely begin considering other banking options than Elan. What a waste of time, money and resources. You’re going to probably lose customers soon if you haven’t already. But it will be your own fault if and when it does. Look at your overall rating. That’s pathetic. If you even care enough to read these reviews. They tell you all you need to know. You need to get your act together because you’re not the only show in town. I don’t want to leave but now I’m starting to consider it. I’m reaching saturation. Enough is enough. (UPDATE: FINALLY!!! This new version is SOOO MUCH BETTER!! It actually does what it is supposed to do and I don’t have to power cycle my iPhone every time I sign out of the app. As with virtually all updates or new things it takes a little longer to adjust but it’s really good! That last version was running for I believe at least two years. that one was VERY FRUSTRATING! Keep up the good work, IT team!!

Hello, sorry if I sound frustrated but a few months back my credit allowance was lowered from 10k to 7900. It threw off my credit score from over 700 to under 700. I’ve had the account for quite some time but have used it recently to cover funeral expenses for my son. I have never abused my card and have always made timely payments. I haven’t used it since and have been concentrating on paying it back Dow to a reasonable balance. I’ve never used that much on my card before nor I can’t see it happening again. But u never know. Spur of the moment things arise unexpectedly, as in this case, the funeral of my son. I was very glad I had this card at the time but I’m a bit disenchanted. What would be good is to be reinstated to my original credit amount, which was 10k. Thank You for letting me vent