eConnect® Mobile

With all of the text savvy individuals and talent of the present day, it is disappointing that this app is outdated. Upon immediately opening the app, I had no idea where to go for legal consultation, loss recovery, financial advice, mourning coaching, or anything else really. Each available resource subject should be located on a quick tab that immediately takes you to a new page with all of the resources. It was disappointing that self help tips and articles were the primary avenue for assistance. If someone is going through hard times, the odds of them reading countless articles is very slim. Even viewing the app in the download page and seeing the 2.6 star rating was concerning and disheartening. Reviews state that as long as five years ago, people found the app to be outdated and not user friendly even then.

The app is straightforward and easy to use, and has good resources. I tried the Animo section on depression and it was… depressing. It tries to teach basic CBT content, but it’s very poor quality. The upshot is basically that depressed people should think positive thoughts and get more exercise-advice depressed people get a lot of, and usually have trouble following. I’m a CBT therapist, and there is a lot more to CBT than this.

Text coach support is not at all what I’d hoped for. The coach texted me a few times and then completely disappeared. Also I think notifications aren’t properly established so that you know when you get a reply. You have to open the app or you don’t know you have a new message.