Deposit Express

App has been down for 2 months now, with no end in site. Reps say it’s down for some iPhones but not Androids; that doesn’t help me. Since I’m not a signer on the account, I can’t make mobile deposits on the regular app. Only solution is to take deposits to the bank— so inconvenient and inefficient. This is way too long to be down.

Terrible customer service. Awful user interface. About 600 layers of apathy and incompetence before anyone can help you. It’s truly difficult to tell who cares less, the app designers or the people paid to not help you. If I wasn’t forced through work to use this app I would never. If you have a choice, I’d say choose any other app. The people behind this app and US Bank will be the eventual reason humanity returns to a barter system.

Have to reset password for each new deposit. And Reset password can only be done by long drawn out back and forth contact with tech support rep. There is no way to do it from the app or online. Once you are in, this app is clunky and buggy like a Jr High student made it for their school project. US Bank tech is a joke. These developers should be embarrassed and ashamed of themselves