Del Norte Credit Union

I like the DNCU mobile app very much but there is one feature it is lacking that causes me trouble. When I use the “Bill Pay” function to pay my bills, the dollar amount I enter as payment is not immediately deducted from my “Available” balance. When these bills are paid by a DNCU physical check it can take weeks for the check to process and be reflected in my account activity. Frequently I forget I have outstanding checks, rely on the number indicated as my available, and wind up overdrawing my account. Please please change this. If I have authorized a payment I want to know it is a done deal. I know that other credit unions have this feature active so I know it can be done. Please save me and other members by fixing this.

I love this Bank. They help me every time I have a banking issue. A gentleman in one of the main branches even stayed on the phone with me to help me get one of the online people to stop charging me for a subscription to some app that I didn’t subscribe to. always warm and friendly and willing to help me out. Also help me with getting stuff notarized, quick easy and fast as you go through the drive-through only had one problem when I was overdrafted. And a gentleman that seemed like he was new there told me I wouldn’t be able to get my money for two weeks. Because I was overdrafted by $13. I ended up going to the ATM, depositing the check and getting all my money, except for what I had owed the bank. previously, I was upset because I was getting charged $25 when I went over my limit instead of somebody taking it out of the savings to make it fair. That issue has been resolved. Thank God I still feel the credit union owes me lots of money for all the overdraft when they could’ve just been taking it out of my savings when I didn’t have enough in the checking, still great. Love the security guy Richard he does a good job.

The new interface is excellent, and has been transitioned very well. All DNCU lacks is the ability to withdraw more than $700/ day via debit card at ATM’s, and the ability to make larger purchases with debit/check card. These two things will cost DNCU customers to Enterprise Bank & Trust or other banks who can accommodate these two issues.