Deem

I had been calling since February to close the credit card off and as per my standing instruction to close card even if i am not available to pick up the call, they did not close my card and an annual fee raise, i requested to waive off the fee as i never used the card and have requested to close the card. They did not approved, i paid 122 annual fee and requested to close card, they said u have pending 70 aed more late payment fee charges . But the customer services staff AISHA was such an unprofessional staff she keep interrupting me and have no manners to listen to customer first patiently and then revert, instead kept repeating no no and only no, i said waive off the charges as i was told to annual fee is 122 waive off additional 70 and close the card. They never listened professionally and never responded properly. Kindly never take this card. Such a worst customer service ever i experienced by name of lady Aisha

I just want to say big thanks to this agent Akbar Ali for assisting me and making my request as fast as it can be delivered and very polite and kind. Thank you so much.. Despite facing a rude agent in my previous query, I manage to just ignore what I experienced because of people like Akbar. With regards to DEEM app I haven’t explore it more but I notice that even if your still using the app it will auto out so I hope it will be fix cause there is no option in the settings.

Today December 5th is my statement date and the deem deducted 2nd time the excess limit fee of AED 325 and vat from my credit card even though not exceed my limit. 1st time happened in November 5th statement. I don’t know, what they are doing with this bad deem app. Previous version of deem app is better than current deem app. After introducing and updating new app, I face the following issues Unnecessarily deducted excess limit fee and vat even though I not exceed the maximum limit. From the new deem app, I downloaded another person statement instead of my statement from my login Cash back redeem showing in transaction list, but this amount not added and reflected with available balance. Regarding this matter, I sent mail to deem customer care and I received a immediate reply mail as the deem team reply to me with in 7 days and 7 days already finished and reply not yet received.