DBS digibank - wealth

The apps works perfectly for me almost always except during the period last year when it crashed. It’s does have an occasional glitch but it works when I need it. I would give it 5 stars if those occasional glitches are ironed out.

DBS is a very digital Bank, constantly improving customer experience, whether it be via the app, or online. Simple and easy to transact, set up accounts, and trade. The App is a testament to the Banks digital focus.

It’s been working fine but since mid- Dec, it doesn’t work. Called customer service and didn’t get any resolution. Tried uninstalling and reinstalling countless times and it works very intermittently and then doesn’t again. It’s infuriating because we use it to authenticate and how are we supposed to do that if the app doesn’t work!? Defeats the purpose if we need to go get yet another physical token from a branch. The app is supposed to be designed for your ‘valued’ customers. Please fix it. I do not face any similar problems with the other 3 bank apps I use.