Daily Mirror Newspaper

Yet again, a faulty download. This happens far too often. Today’s was just the front and back covers. Useless. Update (Oc 2) no edition at all today, and no explanation. Not good enough. Update (April 10). Just when you think it can’t get worse. Today I got a download that consists of just the front and back pages. So I deleted the app, re-booted the iPad, re-downloaded the app, then what appeared was the Irish edition. Deleted all downloaded issues, repeated the whole process and got just the front and back pages again. What a complete mess this new app is. Back to the drawing board, MGN, and how about some compensation for your customers? What on earth has the Mirror done to it its app? The new version is a complete dog’s breakfast. Riddled with faults. For example, if you tap on an article to read it in plain text, you get booted back to the front page upon closing it. Photos missing or appearing over text, pages rendering badly, so you have to read a double page spread over separate pages…so many errors. For me the worst ‘improvement’ by far is to the previously excellent Quizword. They now want you to phone a premium line to pay for the answers. Not only that, the experience of filling in the puzzle is clunky and not user-friendly. I will give them a couple of weeks, to see if they listen to feedback and fix things. If not, that’ll be the end of my subscription. The whole point of an app is to make it easier to access the news, making it worth paying for. If the app is this glitchy, one might as well go back to reading the standard, free, version of the paper.

Totally disappointed with new format. I find the app hard to navigate and the crosswords too small and barely legible. My enjoyment of the on line version has been ruined. Why the change? I wouldn’t have objected to a (slight) increase in prices! I’ve been reading the mirror since the year dot and would be loathe to cancel it. However the joy of logging on in the morning to read it with its ‘tell it how it is’ attitude has been overtaken by frustration. Please reconsider your changes. Or I’ll have to cancel my subscription and only buy an occasional copy when I get out. We’re not all ‘woke’ computer nerds. As no other dailies compare to the Mirror at least I will be in glorious ignorance of the state of the country! UPDATE. After a few months I’m totally converted! I can easily access in what order I read the paper and find the crosswords much more convenient to complete in their current format. Hold my hands up and admit I was initial wrong. Must be turning into an old grump.

Hello, I’ve been reading your paper for over 50 years, I went digital, and I think it’s great, I had a problem, which I wrote to you about when Apple updated on my iPad, it’s been resolved since you bought out the last update on your newspaper, what frustrates me is when you get to the last page and you’re trying to swipe and swipe to go to the next page not realising that is the last page, why don’t you use the last page message like you did on the earlier addition, like saying go back to page one on the last page. Regards, Alan.