Crocs

Absolutely horrible app, I downloaded it because their website kept crashing and figured it would be better. Not. So I picked the pair of crocs, added it into my cart and pushed through the payment, it gave me a confirmation number and then followed through with prompting me with the ‘order being prepared’. I thought this would be the perfect gift for my mom and then three days later (after keeping tabs and checking the app for any update), it disappeared completely from my Orders. So now nothing was displayed. I had thankfully kept a screenshot of my ticket and confirmation page, so I was thinking maybe it was a mistake on the app- contact customer support and waste over a half hour of my time, pushing towards an hour only to be told it ‘must’ve been canceled’ and I should retry. Thanks. Yeah- definitely horrible app and horrible customer service. Thanks for wasting my time. I’d think a big company would do a little better than telling me to ‘hold on’ for 10-15 minutes at a time and then tell me to just reorder. It wasn’t going to get to us on time for Christmas. Don’t waste your time. I never leave reviews, but I’m hoping to save someone else’s time.

The app does not make shopping a good experience. By not holding your shopping cart. And that is not because of something selling out. I can keep going back to put something in cart just for it not to be saved. I’d also like to point out that it’s odd that you have to search for exactly what you’re looking for. By using the search bar. because going through the filter system is inconsistent. For instance, if I’m looking for Jibbitz™ Charms, it won’t have all Jibbitz in the section, so then I just go to the search bar. But you would think all the Jibbitz would be in the filtered Jibbitz section. Overall the products that are sold are good quality and trusted. But if the brand wants to sell more I would expect the shopping experience made easier. products made more organized and more accessible. The three star rating is for the app quality. I’d give the products a five star rating.

I adore and have been wearing Crocs for two decades. My wife wears the baya or classic clog and we both wear flips. My son wore the flips with a strap (preschool approved!) the summer we had snagged ones on clearance around the holidays. But then they never came back 😔 Still love crocs, though (but bring back the kids flip flops, with strap!) Anyway, the only thing I’d like to see and noticed today, is a share link when you’re on the app! I either switched to the site or sent a photo, but a tiny plus in this rather negative world, would be sharing the Swarovski line with that crystal brand’s-obsessed friend of mine as soon as I saw it 😄