Cornerstone Bank iMobile

I’m new to Cornerstone having been carried over from the late Athol Savings Bank. The transfer experience was difficult. I found the instructions difficult to follow as the example of how to enter data such as DOB did not exactly match the format on the re-registration screen. When I called for help I learned I was 117 in line with no anticipated wait time given. The bank staff was helpful but there was a line of about 8 people. They advised me to skip the app and go on from my browser. I have since tried using my laptop instead of my iPhone for online banking which is easier. I miss the Athol Savings account capability for assigning a nickname to a credit card account. It worked well so I only had to use the name of the store without needing to know which bank handled their credit card. I heard one former Athol Savings customer say staff advised him to replace his 3 year old phone for online banking. That seems scary to me but I have no reason to think he was lying. I happen to use more than one local bank. They merged a few years ago. I don’t recall having any inconvenience as a result so I was surprised this transaction has been so fraught with difficulties. I think I have my Cornerstone banking affairs straightened out now but if there are more difficulties, I will have to consider undertaking the time consuming effort required to transfer the bulk of my banking activity elsewhere. Thank you for caring enough to ask my opinion though I doubt there is anything to be done about it now.

I was required to jump through hoops and go to the town hall so I could open a business account and tried to submit a check to MY BUSINESS Account and the application tells me I have exceeded my $2500 day limit. That is the PERSONAL account limit. Not good when a banking app does not do math well!

The best part is that I can have my phone remember me and login with my face, but really the app is great. It’s so fast and if I’m in line at the grocery store I can even move money fast enough to not hold up the line. It’s so nice to be able to have constant access to my money!