Carasti Car Subscription

Good app, but misleading. They don’t offer car subscription or leasing. It’s just long term rental. To be fair They are not the only ones, all their competitors make the same false claim, which is very odd. There is no leasing or car subscription in dubai. It’s all just long term rental.

I asked for them to deliver my car at 4 PM. The representative said that would not be a problem. 4 o’clock rolls around, 5 o’clock rolls around, no car. Then I get a call at 10:30 while I’m working and they tell me that they are out of the drop off point. So, that’s five hours of waiting. The driver went back to the rental area. Then, a man calls me the next day and tells me that I can go pick up the car myself at one of their installations. I told him I’m not doing that because it was his fault that it did not get delivered to me on time and that they told me they could deliver it to me at that time. He claims that they didn’t deliver it because of Ramadan hours, I said that they should not have agreed to that if they could not honor it. I then asked for a refund. I will not be doing business with these people ever again and I don’t recommend you do either if you like businessmen who honor their word and don’t expect their clients to do work that they promised to do themselves.

I returned from visiting home and needed to setup my usual monthly rental. I had before used self drive but their communication horrible and couldn’t reply or deliver me a car this time. After trying a few other places I came across Carasti and even though they also had a shortage in vehicles, they provided great service and gave me another option that worked out. Gladys called me and replied to all of my messages with quick and efficient service. She provided the best customer service of all the car rentals I have dealt with.