Camelback Resort

It’s clear Camelback has automated a lot of the transactions to eliminate staff but the technology is substandard and exceedingly frustrating. You can buy your tickets and rental online but you have to redeem it for an RFID ticket which is fine when the machines work. The app becomes a weak link and provides little advantage to the user.

While the app is responsive most of the content is not in app and redirects to their browser which then requires further navigation to find what you’re looking for. For example, took me 10 minutes to find the ski mountain report or trail map which redirects. That info is in app standard for most ski resort apps. The app is more of a sales/marketing tool to promote their services and lacks actionable utilities that answer questions outside of how to make a purchase of one of their services or products.

In theory its very convenient but whats the whole point of the app if everytime you want to book something it just makes you open google,,, so whats the point of the app if you want to use it, it just makes you use the browser? If you could actually book and manage in the app without it taking you to google. Also a night their for a suit costs more than a 5 stat hotel, idk who would spend that.