Byline: Personal & Business

Even though I like the convenience of the banking app every single time for the last year when you try to hit the button it always comes up with the message that the data is busy the net work you have to try again later and if I hit it again immediately it works it says it every single time and it’s not true because you hit it a second later and it goes through but it never ever ever works the first time

We’ve deliberately banked with Byline exclusively since moving to Chicago to support one of the last independent banks despite the less than competitive rates and service. Since we moved to Edgewater, Byline has closed the only branch within walking distance, and the staff at the nearest branch are friendly but have no idea how their own ATM deposits work. The previous app was unsophisticated but functional. This is clearly a shared app with another bank and Byline customers are second fiddle, having to re-enroll online and before opening the new app. The app screen does warn you it won’t work otherwise. Depositing a check digitally is more cumbersome than before. Haven’t explored other capabilities but it appears that my Pop Money autopay for rent is gone, but I can spend more time logging in online and re-entering data to start another autopay service. This is a three star app but I took one star off for forcing customers to re-enroll in all services. Byline’s customer service should be their claim to fame but my experience is that’s not usually the case.

Byline sent out numerous notifications about the upgrade. As of 2/22 on line access unavailable until 2/25 with the new app. The transition for my personal account was ok with the minor annoyance of no access for 2 days which I understood and expected. Ok. But my business account has been an entirely different story and now my overall confidence in this bank’s service has plummeted altogether. Long story, but in short, I followed all directions, was patient, still needed to make numerous calls, HOURS of hold time, being told I would get a call back after finally getting through, and NO call back. I have legitimate reasons for concern about my account security but was brushed off when my concern was validated but with no apology and was treated rudely by the agent I spoke to. I was very understanding that this roll out would require some patience ... but the lack of support on the part of Byline is VERY disappointing. Byline really dropped the ball when they had every opportunity to do things right. For this reason I am looking into moving my accounts to a different bank. I’ve been a customer since 2003 but since Byline acquired North Community Bank I have experienced a series of disappointments.... but this by far is the most concerning.