BoxPlus Digital

Parcel lost, this company doesn’t responsible for parcel lost or stolen. They will only help you to trace it. However they want to be a middle men to provide services. Here’s my point of view. Concept is good to prevent parcel lost/stolen. This company doesn’t want to take accountability like as lodge police report, etc. The fees that you’re paying collectively your management officer can hire a full time staff to deliver the parcel to you doorstep. Or pay extra money to the courier staff for doorstep delivery. 20 minutes grace period ? Let me give you a business idea. How about monthly subscriptions?

Very bad app and service only free for the first 20 seconds when your parcel arrives after that you have to pay . System is so bad you need to login every time + i have a parcel been 2 days at the box i couldn’t get it out because i need to pay 8rm and payment only via the app and the cash in method won’t work. Customer service doesn’t answer so, till today i can’t get my parcel . 0/10 very bad experience + and very stupid way to increase the security

Free only for the first 20 minutes is not a win win way with the customers. Who can manage to get their parcels only within those 20 minutes every time? This will only cause unnecessary anxiety for the customers. Although the fees when exceeding the free time limit is small money, it’s bothering and takes time to top-up and pay. Might as well do a self-collection or cod method. It will be better to give more time for customers to collect their parcels, so that your box can be optimally used.