Border Bank

Never accepts my check deposit on the first try always have to attempt it twice

Trying to do a mobile deposit is AWFUL! It is so picky with the new app. Every little thing! The errors I get are not even accurate! It will tell me that the amount I typed in does not match the check or that I didn’t write “Border Mobile Deposit” on the back when I clearly did! I normally can get it to go through after about five or six tries. It is frustrating me so much that I am thinking about closing my accounts.

To be clear, this 1-star review is for the BANK and whatever “update” they are doing, not the employees. After being unable to DO anything with our accounts for 4 days, then our balances went up & down for days (our daughter’s account spent two days showing a negative balance, incorrectly), then I needed to “apply” to be allowed to mobile deposit into my checking account… waited for days then finally called & it was “approved” before I could hang up. Immediately made my mobile deposit on 10/22, then waited …and waited… almost 3 days later I finally see something in my account (nothing sent to my text or email) that it was rejected. It had never showed as pending or processing - there was no record that I had even attempted a mobile deposit before then. No idea why. Can’t access my old statements until after the first of next year, so I can’t start preparing my tax paperwork… and on and on and on….not sure how long this will go on but our patience is definitely wearing thin.