BNY Pershing Access

Check amounts for electronic deposits are almost always recognized incorrectly. If you try to click the “edit” button, you have to click it multiple times before it lets you to edit the check amount. Deposited checks can’t be viewed or tracked. Just a terribly designed app.

In mid-late January 2022, Pershing made changes to their login, such that if you were using this app with FaceID/TouchID (FTID), the FTID you had been using no longer worked.After spending much time on hold, I finally got to talk to a Pershing tech support person. This is what you need to do to make FTID work again.First, remember your user ID and password. If you have everything synced between your Apple devices and you have a Mac, you can look it up in the Keychain Utility app. Not sure where you might find it on an iOS device. Or work with Pershing to change your password.Next, in the iOS app, login to your account manually entering your user ID and password. DO NOT USE FTID!!!!!Finally, once you are logged in, setup FTID like you did when you first started using this app. Things should be like they were before. Although, some of the menu items were a little weird the first few time I logged in using FTID; IIRC, the string “NXI” appeared in the menu items. But that has since gone away for me. YMMVSo once you are logged in, this is a decent enough app for accessing your Pershing account info. Nothing dazzling, it gets the job done. If you are like me and save the PDFs of monthly statements and other such documents from Pershing, I find saving in iOS awkward and much prefer doing all that on my Mac.I hope this helps all the folks who, like me, had their difficulties using FTID after the Pershing login changes were implemented.

Yesterday I tried to login and there is a new login screen. There has been no update in a month so not sure how they did this, but you can’t login using keychain or paste because it doesn’t recognize the input. Extremely poor QA by someone. This change should never have rolled out. App is now useless. Worse, when you try the link to report a problem it goes to a marketing page where they want to provide you product information so you can buy services. They need a dedicated page for app support.