Bird — Ride Electric

I was not made aware of service areas and I rode to my destination well outside of the service area. The scooter never made me aware I was leaving the service area (they let you know when you’re in a restricted zone, why not leaving service area?), then charged me to get back to the service area. Then I had the pleasure of walking to my destination 30 minutes late. I contacted bird for a week, finally I got a response. I was directed to four different people who all sent me the same automated response saying I wasn’t getting a refund. I didn’t get a real response from a person acknowledging the fact that bird scammed me by allowing me to go far out of the service area and then charged me to go back in order to end my ride. How far was it going to let me ride? I would have never rode the bird had I known I couldn’t get to my destination. In the end an Uber in a car would have been significantly cheaper and quicker… Horrible customer service, scamming users by allowing them to go way out of service area on their dime to get back. Awful. Update: They responded to my review telling me to reply to an email address, I did that and got the same automated response. I’ve learned since my initial review that the scooters are supposed to slow down after you leave a service area, mine did not. Bird is unwilling to care if you’ve been ripped off by their equipment malfunctioning so beware.

The other day I had two charges made to my card from this company, I've never used their services and was confused as to why I was being billed from them. I’ve attempted to contact them via their customer service line as well through email and no one has been of help. The gentleman who helped me on the phone was of no use and told me to email customer support instead for their assistance (what’s the point of having a customer support line if they don’t know how to help with anything?) so I went ahead and reached out to them via email. According to the person I spoke with on the phone, everything was going to be resolved within an hour. It’s been two days since I reached out to them and no one has helped at all, they take forever to reply and even when you provide them with the necessary details they supposedly need they launch an investigation, they ignore it and ask for you to resend the information that you just provided them with. Does no one here know how to read? I have to keep sending follow up emails to see if someone can help me with this situation. I already canceled the card that was charged but have yet to be refunded or even notified of who it was that was using my card information to use their services. Who knows if this app is good or not, but I won’t be sticking around to find out since their customer service is absolutely terrible. Would hate to see how they’d respond if I had an issue with their product seeing that they can’t even handle my current issue.

This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.