BikeLink Bike Parking

When the app works it is really useful. Very cheap and it’s quick to start and end rentals. When the app doesn’t work it’s a real hassle though and customer support doesn’t have the tools or scripts to unblock customers. I was commuting to work and I rely on BikeLink to lock my bike every day. The app one morning wasn’t loading available rentals. I stood in the rain first trying to fix on my own (log out/in and reinstall the app). When I called support it took them multiple minutes to get to the punchline that they wouldn’t be able manually start a rental for me. Lost a lot of trust and I’m not sure I’ll use the app again

When it works, great, but it has lots of bugs - Today it thought it opened a locker but it didn’t. Then I couldn’t get it to forget that and open another - I had to uninstall the app and reinstall, and almost missed my train - In the past I got a notification that I was over my rental time, even though I had 4 hours left. I think I wasn’t overcharged but I see no way to view a list of rentals - PLEASE PLEASE give us a setting to define the default rental time. I can’t tell you how many times I have accidentally rented for 10h - I always need 15h, please stop defaulting need to 10!

Beeen working relatively well until today when it wouldn’t open the locker. Took ~30 minutes with phone support to get it open but it still thinks it’s in there on the app and is now charging at a higher rate. ??? I tried longing out of the app and now when I try to log back in I get error -1009 , which appears to be some sort of domain related error. Maybe that’s why the end rental button was stuck with some sort of highlight cycling across it. This needs to be more reliable. Don’t know if the support is 24 hours but I’d hate to be stuck somewhere late at night because I can’t get my bike out of the locker. … Update - I guess the issue I was having was due to a UI change where you now need to swipe the end rental button instead of pushing it. Agreed with the person I spoke with at BikeLink that this is a great idea as it makes it less likely that one might inadvertently push the button and not notice the door pop open as they walk away. Just the UI wasn’t expressive enough with what action was necessary and the app auto updated, so, no chance to be notified of the change. Maybe a text with a link to a “new features” page would help. The inability to log in was also resolved and something I’d still consider a bug but, since I now know the workaround, I’ll just call it an odd behavior. I’ve bumped my rating from 2 to 4, which means some things still can be improved but a worthy app.