BHPetrol eCard

I recently refueled at a self-service pump, but the receipt could not be printed because the printer had run out of paper. Since the receipt is required to scan and claim membership points, I approached the station attendant for assistance. Unfortunately, the attendant told me that they could not do anything and refused to provide any assistance or alternative solution. As a result, I was unable to claim the membership points for my purchase. This issue was caused by the station’s failure to replenish the printer paper, not by the customer. Customers should not lose their membership points due to a fault or operational issue at the station. There should be a process in place for staff to assist customers or manually credit the membership points when such situations occur. I hope BHP will investigate this matter, improve the process, and ensure station staff are able and willing to assist customers when station-related issues prevent them from claiming their membership benefits.

Was asked to update on ios device but when brought to the apps store apps not available on your region msg appear. Have to do manually. Hope can fix this. And i miss my point to be collected on that day. Any compensation? 😅

Lately I been using bhp petrol for my car due I found out is better than shell or maybe the fuel is more suitable to my car the app can’t change the email detail due I accidentally key wrong hopefully we can able to changed it because we may not using anymore some of the detail like we can change our number but not the email , and the part of the e-card is not same to the one that I register in the counter and the register part is quite funny because we were suppose had been register in the counter so in the app when we register again it doesn’t fit the info some buggy issue like I try to test forgot password it only ask for our phone number but if u wanted to log in u still need email so wht if ppl doesn’t remember it because from wht I know most of the ppl still doesn’t really remember their email but the phone number is more likely is more better than email I hope u guys can update this tq