Bay Alarm Link

We have had our system at our business for about 4 years. Periodically the app has been glitchy but for the most part it has worked, and it’s handy to get arming/disarming notifications as well as be able to do so remotely. But in the last few months it’s been mostly ineffective. A nice tech person came out (and our experience with people from bay alarm is positive), but we understand it has something to do with the radio and us not being Verizon customers. So for now, we have to remember to use the keypad, and wish we had a more reliable app for remote use. Seems like it should be better than that, but what can you do? Appreciate that there’s always a real person soon in the line if you need to call for help. Update9/24: we had a very long period of great functionality. In late august, the app and our system stopped communicating again. It took multiple calls to bay alarm and some time, but it seems to be back. Bay Alarm service is great, the app wonderful, when it works. Which it is again and am grateful for that. 9.25 update. Knock on wood, all has been functioning well. If it continues like this without those periodic glitches, I’m super happy with the app. And as usual the people at BayAlarm are great

The app is pretty good. The only thing that would really make it. Awesome would be if there was a panic button on it. For example, my keypad is downstairs and my bedroom is upstairs… If I heard a break in downstairs I would want to be able to hit a panic button on my phone upstairs instantly, notifying the police and setting off my alarm system. Also, it would be helpful if the App could tell you which "zone" has the low battery. But not just mention it by zone, but say the actual name of the physical location. For example, don’t call it "Zone 5", but rather zone was named during installation of the alarm… it should read "low battery front door" or wherever the exact battery is. Call it by its name, not zone. The reason I am specifying this, is because the panel states The zone which still makes it difficult to figure out, it should also read which exact battery location my name.

I like that I can access and set the alarm once I’ve gotten in my car. Sometimes you come out to your car with your hands full and makes it difficult to set the alarm inside. Another bonus: disarming before opening the door. I often work late into the early morning hours and sometimes come home while my family is asleep. It’s nice to be able to disarm the system and not risk the waking people up.