Arsenal Remote

I bought this product because of their cool kickstarter and after receiving the product I realized I had not received the right cord for my camera. I emailed them explained what had happened and within minutes I was receiving the confirmation from the company telling me my cord was on the way. No waiting for some random email and instructions with a bunch of walk-arounds on paying for the cord. My friend has the arsenal so I know it’s works beautifully I just wanted people to know this company doesn’t just sell a product they sell a way to make life easier for people who love photography. Thank you for making a product that helps me and makes photography fun again.

Arsenal is a great idea and a great product that does what it claims. I had one problem which I’ll describe so that others may avoid the same mistake: The first thing I did was set the camera on a tripod, and fiddled with the app from about 10 feet away. Images took several minutes to transfer, if at all, there was no live preview, it kept disconnecting and going back to the “main” screen. Moving very close tot he tripod fixed everything. You pretty much have to be right on top of the Arsenal to compose your shot — unless I’m missing something — because once I stood inches away, everything worked perfectly. One star removed for not-so-stellar distance. You can trigger the app from farther away, but you really need to be close to the unit when you’re telling Arsenal what to do (or better yet, have Arsenal tell YOU!).

As well as being a truely fantastic product, the customer service provided when I had a problem installing and using the app was outstanding. Although there are many time zones between us, I was comforted by the fact that my problem would be resolved, and it was. The level of patients, understanding and genuine concern was greatly appreciated. Nothing was too much trouble, thank you Tyler. I know the product, from my limited use so far, will allow me to take type of photos that I see others take, with such ease. The images are so sharp and inspires you to get away from the auto setting ! In short, my dealings with Arsenal, have been nothing short of fantastic and I would recommend their product and customer service to anyone.