Aritzia

Dear Aritzia, I’m new to your brand. I’ve been faithful to VOURI, PRANA, and just this past year, LULU LEMON (I’m ashamed to be so mainstream, but I really like their stuff especially when I travel.) But YOU have really blown things out of the water for me. I first heard of your brand a few months ago from Taylor Frankie Paul. She apparently wears a lot of you. I bought a couple things and let me say, it was the start of a toxic love affair. Your clothes are beyond comfortable, they are my second skin. I never want to take them off. Your packaging, EPIC!!!!! I still haven’t opened the outfit I got for Christmas became it looks so beautiful, it’s something I’ll treasure for a pick-me-up on a blah day. I don’t pay extra for the perfection you deliver. You’re seriously amazing when it comes to presentation. An entrepreneur in presentation. EVERY SINGLE ORDER!!!! I love that I don’t ever pay shipping fees and the best of all… there is ALWAYS A SALE!!!! Every week I buy something from ARITZIA and I thank you for making me feel special with every order.

“The new Aritzia app is absolutely fantastic — stylish, intuitive, and exactly what fans of the brand have been waiting for. From the moment I opened it, I could feel that same high-end boutique energy right in my pocket. The feed of curated outfit inspiration made it super fun to scroll through, the ‘Shop the Look’ feature let me pick out complete looks without any hassle, and the Closet feature (tracking my Aritzia pieces across online, in-store and in-app) is genius. The design is sleek, modern and aligns perfectly with the brand’s ‘Everyday Luxury’ promise. Ordering felt seamless and the early-access drops are a major bonus. If you’re an Aritzia lover, this app just elevated your shopping game. Highly recommended!”

This app is a total scam. My cart showed discounted prices and free shipping, but after I placed the order, I was charged full price plus an extra $7.50 for shipping. That’s deceptive and unacceptable. There’s no proper way to manage or cancel the order — the “Manage My Order” section doesn’t even work. The app crashed within an hour after I placed the order. I called customer service right away, but no one answered because it was “outside of business hours.” When I called the next day, they told me I couldn’t cancel since it wasn’t done within 30 minutes. How is that even possible when the app was broken and support was unavailable? The entire system is full of bugs and feels like it was launched without any testing. Aritzia really needs to fix this — it’s misleading customers and taking money unfairly. I’ll never use this app again.