Apex Protect GPS

The first indication that a company is inept is the app doesn’t have landscape mode. Right as I began typing this I got another motion alert from my car in the garage. These false alerts happen all day long with my car sitting in my garage. I watched my car move around at the dealer for the month the accessories were being installed. Then when it was to be trucked to my home, it went dark when they loaded it into the truck and didn’t give an alert for leaving the geofence of the dealership which I set up. Then I didn’t get a single notification for a 400 mile trip that was over 8 hours long. Google maps has live movement as you drive using their directions and Apex can’t give you one update in an enclosed truck in 8 hours and 400 miles. So if your car is stolen, it will be in South America and you won’t get any alerts. The company gave me all kinds of excuses like, “we don’t want owners to be able to track their vehicles so they don’t go looking for it”… Not up to you buddy! They also claimed that IF my vehicle is stolen, THEN they turn on tracking. This kind of nonsense is what inept companies do. They won’t pay for appropriate tracking nor notifications and I’m getting alerts as I write this for my vehicle moving and it hasn’t moved since it was delivered last month. Apple tags are more accurate. When the free trial is over I’m having their equipment removed. Can you believe that nonsense.. “we don’t want owners to be able to see where their car is when it’s stolen.” That is how you go out of business. And they will!

I purchased a new RV trailer and thought this would be awesome just in case it was stolen. Well if it was to get stolen, I’d never know it unless I looked out my back door! Tracking information is off so much of the time. I’m supposed to get a email and text alerts when things aren’t right or the trailer has been moved. It’s been offline for 15 days now and I had just taken it in to the dealership for warranty repair so it should have reported the movement, but it didn’t. This is the 3rd time it’s gone offline and I’ve had to call Apex to get them to try to get it to report its location. It takes them hours and even over a day to get it to where it’s communicating again. In that time my trailer could be stripped down or the Aoex device found and destroyed. Right now I just wish I could cancel my 5 year contract with them and find something better. Final words, look elsewhere for GPS protection. This is totally junk.

Never had an issue until today, when I log into the app and go to the vehicle location, it doesn’t give me a details of the map. I deleted the app and downloaded it again to see if that would fix the issue it did not! I even restarted my phone & logged out of the app but the problem won’t get fix. I also wish they would implement a report feedback button within the app but there isn’t. Please fix the bug not too sure why it’s not working for me all of my location services are on as well and I do have a subscription to able to track the location as well.