1st Advantage Mobile Banking

This app is good when it works, but every other week I have to reset my password because I can’t login due to the system being down, my face activation needs reloaded,Etc etc. also, the updates are always done after hours when no staff is available. I can’t even tell you how many times I have been unable to regain access until a day or two later, and of course it always happens at the most in inopportune times when I’m trying to make a bill payment and then causes me to have a late fee.

1st Advantage has superb services and operations. I have been a member since 1977 and I have seen them grow and develop exponentially over those years. They are truly a members organization, dedicated to their owners. I feel confident they will continue to serve their membership owners through providing exceptional leadership and financial services.

I didn’t choose 1st advantage to begin with it was the choice of the company I work for. Initial attempts to use the app where fruitless as they were in the process of upgrading. This was supposed to take a few days ended up taking about two weeks. After more than a month and multiple phone calls I’m only able to see debits to my credit card still unable to see payments. Not to mention that although the main app shows that I have the credit card I have to log into a second app to view transactions. Lastly, leaving a review requires choosing a nickname. All nicknames I have tried including “all nicknames are taken” have previously been used. Which probably results in many unsatisfied costumers deciding not to leave a review as they are unable to find a nickname.