Zeelo

Our office building switched to Zeelo and I loathe it. As someone that is not technologically challenged this was the most confusing app. It is not intuitive as others mentioned due to how exact you have to be with your searches and how many steps you have to go through to book a ride. If you buy 10 ride tickets, it is only for going one direction. So if you buy tickets from point A to point B, you then have buy separate set of 10 tickets to go from point B to point A. Our office building also only has shuttles running certain times of the day which has become a challenge to find out those times without a general schedule timetable. The only way to have access to the shuttle times is only if you buy a ticket(s). Then when you do book, the vechile information has been wrong each time. Maybe things will improve, but I despise this app in the meantime.

App is unintuitive with a handful of bugs leading to wonky UX. Functionality is inconsistent and illogical. Tech and customer support helpdesk is unavailable, or not helpful at resolving root cause issues. Users are blocked from same day cancellations and re-booking. Capacity is always incorrect, leading to errors in reporting over-booking where in reality there is under-booking. If an app has literally faulty performance, why even roll it out to the market??

Won’t let me load in my information fix your app