Yandex Go: Taxi Food Delivery

I really like the app and it super is amazing here in Uzbekistan. But Developers, please add “strong smoke odor” to the reasons why the rise was bad. Right now you have “strong odor” but for me that would reference hygiene. But I would love to make the driver aware that the car and then reeking of smoke is not cool and bad customer service. Just saying “strong odor” is too vague. Thank you for your consideration on this matter. Sitting in Yandex now that reeks of smoke and want to give bad rating but drives use nice. If I could tell him through the app that his smoking is causing bad ratings and his car reeks of smoke that would be very helpful

I had an incredibly unpleasant experience with this food delivery app. From start to finish, it was a nightmare. The customer service was abysmal, the delivery was late, and the overall attitude was unprofessional. The worst part was the behavior of the courier guy. Not only was he rude and aggressive on the phone, but he also hung up on me multiple times. When I tried to explain an address mistake, instead of helping, he yelled at me and demanded I correct it immediately. Even when I reached out to their support team for assistance, they were unable to provide any meaningful help. To make matters worse, they cancelled my order without my consent, leaving me unable to pay cash as I had originally planned. It's utterly disappointing that in a country where cash payment is common, they couldn't accommodate it properly. Additionally, it's worth noting that they cannot speak English, which makes communication even more challenging. I strongly advise against downloading this app or ordering from them. Save yourself the trouble and find an alternative because this one is simply not worth the hassle.

I’ve attempted to use this app 6 times now as a tourist. Twice the driver failed to show up and appears stopped along the way. Once, the driver didn’t show up but started the ride anyway. Obvious scam. Once, I waited several minutes, driver was coming, then he texted me in Serbian asking ME to cancel. Twice it worked, though one of those times I had to go find the car on another street. The app itself is lame and isn’t gps accurate like U in connecting you with the driver. It also doesn’t translate driver messages into your language. And setting it to English is difficult unless you read Serbian. My impression is that the drivers use Yandex as a last resort, ie when there’s not another fare at the time. And they are quick to abandon Yandex when something better comes along,even if that’s on the way to get you. I will say, they responded fairly quickly with a refund with the driver that scammed me.