XPASS: Daily Fitness Rewarded

I love the concept of X-Pass - I was looking for an easy way to be able to attend Xpontential brand fitness classes without committing to specific location memberships. Truly that is the BEST part of this app and I’ve recommended it to so many people! Biggest downfall is how glitchy this app is in general - points will randomly not work when you book a class then charge your credit card for them, the “walk to win” step counter is in a different time zone than what you have in your settings, you can’t pick a bike for CycleBar, and you can’t add classes to your phone calendar. You have to go into the separate brand’s app to pick your bike and add to calendar. There’s also no way to contact customer service? Not sure the cons outweigh the pros just yet but it may get there.

Purchased membership as it was the only membership I could find for Rumble on Thursday. When I realized I could purchase through Rumble, I attempted to cancel on Friday. On Saturday, I attempted to cancel my class and membership but received an error when canceling the class. So I used the chat to have them help, explaining that I could not cancel through the app. Sunday I follow up and have an email saying they could not cancel because I attended the Rumble class.. I did attend the class but I paid through rumble and paid for a membership through Rumble!! So now I have two memberships and am paying twice and no one there can seem to help me. Their customer service is a disaster and they state you can cancel within 3 days of purchase “hassle free” but it has been more than a hassle to get anyone there to help. If you decide to purchase this app, good luck! I never leave reviews unless it is positive normally but this company has me irritated…

In the last 3 years, I’ve shifted my workouts a lot and other than weight training, I LOVE attending classes. Xpass gives me access to all the classes I love (like yoga and barre) so everything fits into my workout schedule really well. Highly recommended!! Classes/studios are super clean, free shoes and water at cycling, it’s all a really good experience.