WVFCU

I’ve been with WVFCU for over 30 years. However, I will be changing institutions if nothing is done to fix this awful system. Here is a list of things that do not work well since the update. It is very frustrating to do any online banking now. If I could give less stars, I would. Can’t schedule reoccurring transfers from member to member unless you are on the person your transferring to’s account. Transfers from member to member do not show who the transfer is from or their account number. It only shows what the transferee chooses to enter into the description box. Can’t schedule reoccurring transfers from mobile app Can’t see scheduled reoccurring transfers from each accounts. Only from one of my accounts. Can only see maybe 60 days worth of activity as compared to the approximately one years worth in the old system Can only see statements back to Jan 2019 Statements aren’t very detailed to show where money went or came from I can’t see my reoccurring transfers. Can’t tell if the ones I had scheduled previously are working. Have to wait and see Can’t manage alerts from mobile. Must go to full site After already logging in to the mobile app and then selecting to view full site you have to re-enter your information and more: user Id, email address, answer security questions and your password

What’s the point of registering a device if you have to manually type out your password each you look at your account. WVFCU, please hire a UX designer and Product Manager that knows what they’re doing. I know a few if you’d like their resumes.

I love that all my accounts are linked in one. Before I had several accounts but could only view one at a time. Great change. Couldn’t be happier with the APP and the service at this facility. Stay local.