WINDTRE

The app is great at providing you with information about your account. The only problem for me, it’s in Italian. I switch the language to English, but it still shows mostly in Italian and all the text messages are the same. I find myself doing a lot of translating. This is only reason I will rate the app 4.

I am an American living in Italy, and for the first few years i was on a Vodaphone subscription for my data plan. It was expensive and the app was hard to navigate, my money on my account would mysteriously disappear, and I would rarely get the gigabyte amount that was being charged for. Switching to wind was one of the best decisions I have made and I absolutely love the service. Most Americans are pushed to a Vodafone service because it’s so much more expensive and stores can make a much larger profit. If you are an American, or any foreigner in Eataly, and I’ve been told to use anything other than wind, count this is your sign to switch. You will not regret it.

You can set the language to English, but 85% is still only in Italian. Then it gives you offers constantly, but if you try to accept you get errors or the offer looks to go through but never gets applied to your account. Also, the completely worthless “Windy” automated help is only in Italian and you can’t even copy text to a translation app; it gives long replies (with no real information) that take a very long time to type into a translation app anyway. Get with it; if you aren’t going to give offers quit bothering me with notifications in the app (and SMS) about them, and if you don’t care for English speaking clients don’t act like you do. I’m trying hard to learn Italian, but it takes time and I thought, because of the English offering, this company would be one I wouldn’t have to struggle with so much, simply not the case. I will be evaluating other options.