Whoosh.bike

Was a good scooter, but the fact that you have to leave it in a specific location kind of defeats the purpose because I got the scooter to go a three block ride and then when I got there, I had to drive another two blocks to park in a approved parking location.

Whoosh has so many competitors globally, but there are no alternatives in Brazil? There should be more entrants to this market, because their app is at least 10 years behind other scooters like Bird, Lime, and Spin. 1. Payments take at least 24 hours to process. This issue has been in reviews for over a year and still no solution. If they can’t figure out how to adjudicate payments, then maybe pass the duty to a 3rd party that can like Square? 2. Scooters will turn off or slow down when outside of a slow zone. It seems there is a GPS tracking issue where the scooter can’t figure out where it is located? 3. Sometimes I have to try several times to end a ride, close and re-open app. If I have an issue with the scooter I am currently using and want to switch scooters, then no luck because the payment will not process, forcing me to wait 24 hours for another rental. This has left me stranded several times where I need to use Uber. Very expensive!

The app keeps having issues with credit cards. Sometimes it can’t process payment, sometimes it says it can’t find the credit card, when it’s already there. This makes it frustrating, seems like whenever I try to use a scooter I get payment issues. Support will tell you there is a problem with certain credit cards, tell you to use another credit card or say that they are fixing it. Doesn’t matter how many credit cards and different flags I use (Mastercard, Visa..), it’s always the same.