Western Union Australia

When I started using the app I had no problem transferring, however when I tried to send money on the same account I had been using they had restricted my account for continuing to process the money. I called customer service to ask why I could not process my transfer. Spend about 20mins on the phone with them to try and explain why I could not transfer and yet the other person on the line could not even explain. Finding the solution was not a problem but I was trying to get the bottom of the issue on why restricting me to process on sending the money. When asked multiple times they could not even answer the simple question and the other person on the line were so quick to dismiss my question and was trying to send me away over and over. Customer service have lack of knowledge when asked, did not try to help other than trying to end the conversation. Don’t even bother trying to use them at all or even call customer service because n they are no help

Originally through my own ignorance I gave this 1 star. I’ll leave my original review down below for the record. Wanted to send some money fast. Was told WU can send in minutes. Installed app and signed up. Got successfully verified. Set up my debit card. Tried to send a test amount of money and… 24 hours later still “in progress”. Money was taken immediately from my account, of course. Quite frustrating. It turned out that the receiving client did not read their AliPay notifications. There was something they needed to do on their end. After they did it the transfer completed within a few seconds. I sent more money and it went through within minutes. So I over-reacted and posted a 1 star review. I’ve changed it to a deserving 5 star review now. Thanks WU!

I’ve been a loyal customer for 4+ years now both online and inshop. But since last year it’s been a hit or miss with the app. They charge your bank first with total amount (money gets taken immediately from your account) BEFORE it shows you that the app had a technical error on the screen. You have to screenshot it when it does because if it disappears, there’s no proof that you tried to submit a transaction. They would not notify you via app nor email that they cancelled that same transaction and won’t give a reference number of a failed transaction, all the while losing a large amount of money instantly. After many calls to 5 different people not including my bank, the WU customer reps cannot identify or help with my issue because I could not provide any MTCN (which I would have had if only the transaction was successful!!! BUT IT WAS NOT) all they could tell me was it was not in their system so they could not trace the money so I should just wait for my money to get refunded some time later. They also told me to call my bank, ask them to cancel payment because WU did not receive any money from the transaction apparently. So I called my bank, I was told that they can’t cancel the payment because the transaction went through on their end and that it has not been “tagged” by WU as cancelled. So they told me they could only do so if WU cancelled it on their end. Confusing?! I would say so. This happened to me about more 4 times now. So now looking for a much better remittance app.