Vrbo Vacation Rentals

My husband and I booked a condo for a family vacation and Vrbo emailed us our confirmation number and information for the booking, and our card was charged for the condo. We arrived at our destination and hadn’t heard from the property about check-in. Vrbo pushed us off to the property manager (who was extremely rude), who then pushed us off to another Vacasa rental person who informed us that there was no booking for us and they had already filled the condo vacancies for the weekend. He stated that the confirmation number from Vrbo was not a valid number in their system and there was no record of our booking. Then he pushed us back to Vrbo for answers. During this time, we were waiting in 95 degree weather with nowhere to check into because of Vrbo’s mistake. We then waited on hold for at least 30 minutes, and finally, a Vrbo representative answered our call. This individual didn’t seem concerned at all about the inconvenience due to the mistake on Vrbo’s part and just wanted to issue a refund and end the call. This experience was terrible and we will never book with Vrbo again. Be wary if you use this company for booking, they do not care about the customers who book through them.

Due to an error on my part, which was a typo on the email address when making a reservation, the reservation didn’t show up in my trips. I called Vrbo and they were able to forward the confirmation email to my correct email. But they could not change the email on the reservation as their system was having technical difficulties and they could not add it to my account cause it is an Apple account. I called again a few days later, still they are having technical difficulties and cannot change address on reservation. I am not comfortable with a stranger having access to my reservation so I asked to cancel the reservation and rebook with correct email. I cannot cancel through the site because the reservation is not part of my account. Customer service tried and said they could not cancel because the account connected to the wrong email is not setup. My recourse is to connect directly with Vrbo host and see if they can and would change the email on their end so I could get updates and any other communication or I can dispute the charge through my credit card. Customer service left a message for the host, but haven’t heard anything yet. I will try to call on Monday to see if that will work out, though not a fan of the idea. if that doesn’t work out I’ll have to call the bank. On a good note the 2 customer service reps were pleasant, understanding and tried to help, though they didn’t have the tools to resolve the issue.

Downloaded this in hopes it wasn’t as money hungry as AirBnB. It is somehow worse. Didn’t think it was possible. My total went from $495 to $1200 all from “fees.” I know fees are necessary to keep the app running, but come on people. There is no way on God’s green earth I will ever pay for something that is more than doubled from fees like “$125 - management fee” 🤡. Edit: After receiving a response from the developers, I’d like to expand just a bit. First off, I respect that you take the time to thoughtfully respond to reviews. I think it is a great idea to incorporate more transparency in your fees. It’s rather jarring seeing your total more than double, but if I knew why it doubled, I might be able to bring myself to buying it. What exactly is a “management fee” and how does that differ from the rest of the *expansive* list of fees? I don’t remember the rest of the fees but adding some type of information as to why those fees exist and what they are would at least be a good step in the right direction. Another thing, if price is solely dictated by the hosts then they need to be regulated. A $125 “management fee” is 25% of a $495 total price. That fee alone has added an additional quarter of what I’m already paying. That is ridiculous. So, hosts either need to be constrained within more reasonable percentages or outright denied from charging outlandish fees like this one —outlandish in my opinion, that is.