Vrbo Vacation Rentals

VRBO doesn’t let you edit a review you no longer agree with because the host did something to change your mind. Okay. But I should be able to withdraw, remove, or delete it easily, right? Wrong. You have to call or email customer service and in my case I talked to one representative that closed my case after I sent text screenshots between me the guest and the property host. Was told by a second and third representative that my request has to go to a special customer service committee for review of my review that I should be able to simply remove myself. Not asking to edit it. I’m wanting it removed entirely. It shouldn’t take an act of Congress to simply remove a rating and review of a property when circumstances change and when that review is no longer consistent with your experience with the property and the host and it was over generous to an ungrateful host who asked you to give them a five star rating to help boost their views and you do even when it wasn’t deserved but you thought they were nice yet didn’t return the favor when they rated you. You should be able to at least not help increase their property visibility, enabling them profit off your review when they may be hurting your chances with the next host by their unfair rating. Care about guests that book through your site instead of just the hosts! Not happy with VRBO. My telling you to take my words down because I don’t want them there should be all you need to take a rating/review down, not a committee review. Irrational.

The area is so different from anything we used to, that it was like visiting another world. We live in the country, but close to a highway, and our home still has too much light and noise from bugs, frogs, and passing trucks. Not a problem at this location! My husband did unscrew a porch light our absent neighbors probably left on by accident, which restored our wonderful view of God’s star-filled sky! It’s off-the-grid and the solar electric setup is great! We had a TV in the room, but never turned it on. We did appreciate the A/C. Our Gun Shop cabin was comfortable and just steps from the community kitchen, which was stocked with water and breakfast snacks. I cooked our dinner in the kitchen one night, and breakfast one morning, during our stay. Big Bend Park National Park is to the Southeast and Big Bend State Park is to the Southwest. Neither is far from the cabin we occupied. Our dog was welcomed, too, and he enjoyed our walks on the property in the cooler times of the day. There’s a path along the ridge where the little “town” sits. We enjoyed walking it, looking down into the gorge on each side and at the end, and seeing the expansive view of mountains and desert. For our anniversary, we visited the Terlingua Trading Post and ate at the Starlight Theater Restaurant where we enjoyed a tasty steak dinner. I highly recommend staying in these cabins. They are unique and well maintained. My husband was talking about “next time” before we ever left.

I booked a house in Perth,Australia on Vrbo for Christmas in 2023, paying for the property back in April 2023 for my wife’s 50th birthday on what was meant to be a trip of a lifetime. By chance i contacted the host in August to check on the bedrooms and beds, as I am travelling with a family of 6, and I found out the property had been de-listed 2 months ago as the owner had sold the property. I have spent over 10 hours on the phone with different Vrbo customer service reps for over a week, to get refund and I was made to feel that I was lucky to get this and Vrbo have been completely unhelpful in supporting me to secure another property and with it being so late in the day and a highly demanded period, I have no chance of booking a house for my family and I to stay in, without paying a hugely inflated cost or staying in a really sub standard place that has no reviews or demand for obvious reasons. Vrbo do not respond to my requests to help with a resolution, have not responded to my complaint that you can only register on line, you can never speak to anyone and there is no process for escalation. This has caused my family huge distress, as we are flying 6 of us from the US to Australia at huge expense with flights and Vrbo have left us high and dry with no facility to help support , apart from recommending I use a different website! Oh and to top it off I lost over $100 on the refund with the exchange rate over time and the fees to convert currencies. Don’t use this company, they do not care about their customers and the customer service team have no power or empathy to fix anything!