VPN Windscribe: Fast & Secure

Does not work and has not worked since 2019. I have contacted support and have been unable to get my app to work since the owners changed. They do not give a &$@$ about customers and charged my card for an extra despite providing no service or help. DO NOT use Windscribe. They also request and default to using your precise location for themselves, and while you can toggle it off it is completely contradictory of the function of the app. Update to the response: I have contacted support and the app suddenly started to function again, only after mentioning potentially initiating a chargeback via my credit company though and not after my multiple initial requests. While obviously it may be unrelated the company nor its associates have done anything to make me feel as though my information is safe nor have they made me feel like I am getting all the service advertised/payed for. Based on the responses I received I, personally, will be cancelling and feel as though I have been cheated in some form. Previous issues with the company were able to be resolved in days, my latest issue took approximately 10 months to resolve despite frequent logins and attempts on different devices. I truly hope for your other customers that this was an isolated incident but I will never be returning and will ensure all my friends and family never use this service.

They added granularity to network configuration and it bugs the crap out of me. This whole “auto secure individual networks” should’ve been optional. I’m in a country where the government constantly breaks different internet protocols because they don’t want you to have access to free internet and they know they can’t just shut down the internet or the whole world will know about it. So everyday, I have to try different protocols a couple times to get a stable VPN connection. Before this update, I used to just change the protocol in the connection preferences and just reconnect. But now, there’s a preference per wifi network too and I have to change both the global protocol and per wifi. EVERY TIME. There is a auto secure switch to, supposedly, disable this per wifi network behavior, but it doesn’t work. Actually if I turn it off, I cant connect to any server at all. I tap the VPN switch and it spins around for a sec and turns off automatically. Also when auto secure is off, every time I launch the app it pops up to recommend me to keep it on and SUPER annoying!! You hear me Windscribe? Why did you guys tried to fix something that was not broken in the first place? I’m a very satisfied customer for like 4 years and this update frustrates me to the point that I don’t want to protect my privacy at all, if it’s going to cost my sanity.

I never thought I would voluntarily pay for a VPN service until I encountered Windscribe. Their free trial is just over-the-top generous, the service works perfectly, the Netflix server locations are super useful and most of all their security bot R.O.B.E.R.T. is something I wish I had my entire life. There are simply too many things that make me love Windscribe. The app used to be buggy (couldn’t disconnect/connect to vpn randomly) but since the last upgrade it’s perfect, you can customize an « à-la-carte » plan if you don’t need all locations, marketing emails (and I’m ashamed to say it) are just the best I’ve ever seen, their Twitter is hilarious, their online help bot is 1 - actually helpful 2 - super cute and the devs are just nice people you can talk to and will help you figure out what’s wrong instead of taking 2 weeks to send auto-generated « thank you for your feedback. We’re trying hard to improve your experience blabla... » emails like other companies. A big thank you to the devs for this service (and fixing a big issue I had by releasing an update through the beta channel as we were chatting), and to the whole team at Windscribe. I love you.