VoIP.ms Softphone: Call & Text

I've been stuck in absolute limbo with this company for days, and it's one of the most frustrating customer experiences I've ever had. What started as a simple account signup quickly turned into an endless cycle of document demands, vague responses, and radio silence. I completed their required third-party verification with face recognition and provided accurate info upfront — yet they keep coming back asking for more: a second government ID, utility bills, proof of address, etc. When I explained my legitimate living situation (no traditional utility bill because I live on a family-owned property), they ignored it and just repeated the same demands. No secure upload portal was ever provided — just vague ticket replies that go nowhere. Every response takes forever , and each one stretches the conversation further without actually moving things forward. It's classic data fishing: keep asking for more sensitive documents while giving zero commitment that anything will actually get approved. I'm now left hanging indefinitely — account in limbo, money/time & sensitive data wasted, and no clear path to resolution. This isn't verification; it's bureaucratic torture designed to wear people down or harvest as much personal data as possible before ghosting them. Other VoIP providers handle KYC quickly and transparently. This company? They seem to specialize in dragging things out forever and leaving customers in verification purgatory.

For a free app, I find it has better features than Bria. Texting works well, also. Downside is that it keeps telling me there is an update and takes me to the App Store but no update exists.

Once I figured out my DID had a separate password set I was able to get connected right away. Calls are clear, very little latency or delay. SMS works just fine and notifications can be set in the app. DND scheduling is very nice. What I don’t see is any voicemail integration. Not even MWI. How do I know if I have a voicemail?