Vitality UK

This app constantly breaks or has technical issues when going through the claim process. I can’t rely on it and always end up having to call in. Please make improvements so people can actually get use of this app.

App is useless; it tries to upsell you different partners and products and to share your personal health data but viewing policy information and getting support is a nightmare. Vitality doesn’t even have a secure in-app inbox for messaging with them or directories of approved consultants; they just call you when it suits them or, if you insist on written communication, they send you a password protected pdf like it’s 2010.

This app is ridiculously glitchy and rarely actually tracks any fitness activity. It seems very convenient to Vitality to not track activity points when benefits are rewarded on your activity. “Oh we didn’t happen to track your activity. Just in time to charge you more and not give you the rewards that you are due”. You can get in touch with proof of your activity. When it’s missing months of data at a time, and regularly needing you to submit a form to get your activity recognized, and filling in one of these forms conveniently crashes the app as you swap apps to get the information they need, you’re better off just making a publicly visible bad review.