Tyler Crew Mobile

This app has come a long way since its inception. I can see this replacing the traditional computer Fire Mobile in the future. Mapping, chatting/messaging, and other additional features will need to improve. But it’s getting better!

This is such a great concept. However, the app is basically useless for emergency responders. The app crashes constantly. When our crews get in the apparatus to go on a call the app has crashed and logged them out. By the time you get logged back in you are at the scene. On the rare occasion that the app doesn’t crash the auto status change features are mostly useless because of the gps jumping around. If auto enroute is turned on it will put the unit enroute before the crew even gets to the apparatus. We have worked with Tyler Technologies over the phone, email and uploading app logs to them for many months and they just can’t make the app any more stable. I would love to get this app to function properly but after more than a year and a half of work to get things to function we are at the point of deleting the app to save our crews from the daily frustration in an already stressful job.

I really like the new changes and updates to this app, but have one concern. As a company fire officer, the self dispatch button now in my opinion is way too close to the view details tab when swiping left to view a call. It seems like it will be too easy to accidentally “self dispatch” yourself when trying to view a call on the screen. Other than that, this app works very well for our department and county.