Tucson Electric Power

Scammers run this company to charge as many service and late fees to honest customers. They need to be held accountable. App took over 10 days to take my payment, I tried calling and paying over the phone but then more service fees are added. TEP would say my payment went through. I took screen shots etc of both the app and my bank to show them. After the third time TEP blocked me from using the app, I tried calling and instead of assisting me in resolving the issue, they spent 20 minutes yelling at me how I should get a new bank, and then went on to restrict my account from using any other payment other than cash. Unfortunately, they run a monopoly on power so unless customers want to sit in the dark, locals have no other choice but to be taken advantage of and treated like dirt. Avoid living in Tucson if you are able.

I am a long term Tucson Electric Power customer. I just completed an online survey for TEP, and it asked several questions about the TEP mobile app which I have had on my phone for a couple of years, but haven’t used. So I thought I should go check it out. Well it is up to date, and so is my iOS version. But the app won’t even load! So I checked settings, deleted the app, reinstalled it from the app store, disabled my VPN (shouldn’t have to), rebooted phone, the TEP app still hangs. So stop beating your chest about this app, TEP. You would get zero stars from me, if it were an option. There is no place on the TEP customer service website to get help on the app either, so I guess it is “unsupported”.

App needs more payment options!! Also, like most other apps for services, a chat option is needed for real time customer support. Also I once paid using the checking account option and the payment was cancelled by TEP. The app (and website) need the option of clicking on said cancelled payment which would link or display a pull down bar as to the reason for the cancellation. This would make things so much easier than calling in and being on hold or sending in a request to speak with someone and waiting the “2 business days” for them to get back to you.