True Link Financial

Overall, the app is very easy to use to manage the True Link debit card I manage. I like the way that you want is able to manage the spending settings and fund the card from the app. What’s missing is integration of the Wallet feature, which one can only access from the True Link website and not the app. That’s an important feature because it allows you to quickly fund the card from monies you have already loaded into the wallet but have not yet transferred to the card. Outside of these comments, I am very thankful for True Link, as it is the only card I’m aware of which can be easily managed by a third-party (a guardian for example) on behalf of SSI recipients in a way that helps follow SSA guidelines.

The card is helping protect a vulnerable family member from being repeatedly scammed. I use the desktop version more than the app. You can set parameters in terms of which services can be paid and which cannot. Also limits to amounts. We are still getting the hang of it but so far it has prevented scam purchases four times and blocked many scam transfers of funds. It’s also blocked a purchases we wished had gone through and so we altered the checkbox parameters to allow them.

Same problem as everybody else; I can’t login, despite changing my password as directed. I would give it zero stars if possible, although I suppose they deserve one star for having phone support. I did not access phone support because it seems (based on all the other reviews) that this is a pervasive problem with the app, not just limited to me. I figure that if I call support they will have me change my password at least one or two more times in the process of trying to fix it, it still won’t work, and then I won’t be able to remember my password when trying to log into the website. Not worth the hassle. So instead I am deleting the app and will wait a few months before trying again in the hopes that they fix this glitch.